OUR WARRANTY POLICY
Since 1969, REAL Blinds has consistently held a high standard of quality for both products and service. Our Warranty represents a dedication to your complete satisfaction, ensuring beauty, excellence, and service when you need it the most.
COVERED UNDER WARRANTY:
- Lifetime on Custom Products – all internal mechanisms, components, and brackets (*1 Year Warranty on strings)
- 5 Years on operating cords, cell shades cords and vertical vanes
- 5 Years on original materials or workmanship
- 5 Years on motorization components and accessories, draperies, fabric covered cornices and valances, and accessories
- 45 Days on Labour from the date of installation
- 90 Days on Pre-made products parts and strings
NOT COVERED UNDER WARRANTY:
- Normal wear and tear
- Damage caused by misuse, accidents, alterations, installation, cleaning, or maintenance
- Discolouration, cracking, shrinking, fading or stretch caused by long exposure to direct sunlight
- Slight colour variation; natural variations in color, grain, or weave of natural materials
- Slight warpage of wood blinds or shutters; excessive warpage caused by high humidity
- Clearance Products are FINAL SALE and not covered under Warranty
- CUSTOMER IS RESPONSIBLE FOR PRODUCTS ORDERS BASED ON THEIR OWN MEASUREMENTS.
- REPAIRS COVERED FOR 90 DAYS
Do you have questions about our warranty or replacement parts? Please call us for service.
Book a Free Design Consultation today or send us your measurements to receive a quote.