OUR WARRANTY POLICY

Since 1969, REAL Blinds has consistently held a high standard of quality for both products and service.  Our Warranty represents a dedication to your complete satisfaction, ensuring beauty, excellence, and service when you need it the most.

COVERED BY THE WARRANTY

  • Lifetime on Custom Products – all internal mechanisms, components, and brackets (*1 Year Warranty on strings)
  • 5 Years on operating cords, cell shades cords and vertical vanes
  • 5 Years on original materials or workmanship
  • 5 Years on motorization components and accessories, draperies, fabric covered cornices and valances, soft shades and accessories. Repairs will be made with like or similar parts
  • 45 Days on Labour from the date of installation
  • 90 Days on Pre-made products parts and strings

NOT COVERED BY THE WARRANTY

  • Normal wear and tear
  • Damage caused by misuse, accidents, alterations;  installation,  cleaning, or maintenance
  • Discolouration, cracking, shrinking, fading or stretch caused by long exposure to direct sunlight
  • Slight color variation; natural variations in color, grain, or weave of natural materials
  • Slight warpage of wood blinds or shutters; excessive warpage caused by high humidity
  • Clearance Products are FINAL SALE and not covered under Warranty

NOTE: 

  • CUSTOMER IS RESPONSIBLE FOR PRODUCTS ORDERS BASED ON THEIR OWN MEASUREMENTS.
  • REPAIRS COVERED FOR 90 DAYS 

Do you have questions about our warranty or replacement parts? Please call us for service.

FREE QUOTE

Book a Free Design Consultation today or send us your measurements to receive a quote.